Some body saying become an occasion Warner Cable technician is actually spilling ways on Reddit.
Opportunity Warner wire, the second-largest company of television and online sites in the us, informed Quartz that it is considering the postings. “We’re not able to validate when this people is in fact an ongoing or former worker,” a spokesman stated.
Reddit individual cableguy_the begun an “Ask Me any such thing” (AMA) bond, publishing photos of their ID badge and consistent as purported proof his task. His answers to the questions arriving are extremely candid. Below are a few highlights (typos preserved).
On Comcast’s pending purchase of the time Warner Cable:
We desire the merger because the latest group in charge will be the worst in present background. Many acquiring discharged because of difficult metrics. Most of the energy has become directed at support service staff and stripped through the people who in fact visit the homes and correct problems . It’s a mess in addition to company will be work like shit IMHO [in my humble advice].
Throughout the tension between experts and customer service representatives:
Yea customer support reps and specialists become fighting a war that not one person views. We hate all of them, they hate united states. They inform people the thing is the equipment with regards to rarely try. We tell users to simply overlook what the guy in the mobile states because it is likely that great, he has never wired a residence, hung a drop or fixed cable tv.
On what’s really incorrect with your hookup:
Don’t think 50percent of just what rep from the cell informs you. Only schedule the technical. Permit your function. He’s complete this earlier. The associate merely suggestions mobile phones. it is rarely the equipment evoking the concern.
Throughout the secret to get best assistance:
When a tech arrives ,ask for his managers wide variety. Make sure he understands it’s just not burning your but to escalate something. He could name his sup to make sure their cool but that can help.
On what’s avoiding quicker internet down load speeds:
Genuinely, basic analog wire. It will require up sooo much bandwidth . 1 channel per frequency vs bonding multiple frequencies to provide 8 channels for a downstream and 4 for an upstream . If we go 100per cent digital tv.. online gets quicker. Additionally congestion. If you’re around a college it’s the worst . Grandmother might use the woman 15 meg for mail and scanning but young Johnny university kid sucks up the bandwidth in the region utilizing netflix and torrenting and video gaming. But they pay equivalent. IMHO what might fix this can be capping data and giving everyone else uncapped rate.
On why splitting their cable tv connection are a bad idea:
Investing in a splitter just to attenuate the alert is actually foolish we already have items labeled as attenuators that do this without including unneeded splitter. But it’s true that too much signal is just as worst as lack of we name that distortion
On whether this Reddit AMA will surely cost him their job:
I may getting discharged dependent on exactly who grabs me. I might also get a bonus the so very hard to tell utilizing the method the corporation happens to be organized.
As to how Wi-Fi indicators become unreliable, and can getting vanquished by gates and wall space:
Yes very true. Plaster walls particularly.Solid lumber doors, being in a basements after router is found on another floor or the other way around. Wifi is a fickle beast.
On your “broken” cable modem:
Yea I listen to this much. I would personally state in confirmed seasons I https://datingmentor.org/threesome-sites/ would state 5per cent on the modems I switched happened to be in fact bad. We manage lots of puppy and pony tv series and merely change they anyway. The issue is more often than not maybe not equipment linked. Modems either efforts or they don’t. There is very small around. These are generally simple gadgets. I’ve tv show clientele utilizing my own personal notebook every thing working just fine, next switch returning to their devices and anything goes to shit. They still require a modem..Its insanity.
